FAQ

My Amazon account has been suspended, can you evaluate my chance of success?

Yes. This is a part of our service. We always evaluate the chance of success. If you decide not to proceed we will refund you in full.

How long does it take to get reinstated?

On average, Amazon generally takes 2-4 days to reinstate a seller’s account. Some clients have been reinstated in less than 2 hours. We have no control over how long the reinstatement process takes.

What happens if Amazon requests “more information” after I submit the first appeal you drafted?

All additional responses are part of the service and are free of charge. You only pay once.

What can you do to help my business?

We can write you a best Amazon Appeal letter and plan of action which can get you back selling on Amazon within as little as 24 hours. The letter will be reviewed by ex-Amazon staff who have experience of working in the Amazon Appeal team.

​Which Market Place can you help with?

We can help with all market places including Amazon.in, Amazon.com, Amazon.co.uk, Amazon.ca

How long does it take to get reinstated?

It can take a few hours, days or weeks. Our quickest reinstatement was 60 minutes however we have had some customers where it has taken over 4 weeks, we will be with you every step of the way.

What if my suspension was years ago? Can I still get back on Amazon?

It all depends on how long it has been since your last email with Amazon. We have helped lots of people who have decided to have another appeal 12+ months since their last attempt. These suspensions will take longer than the average 3 days to get reinstated.

My Amazon Seller Account is Suspended, how do I get a personalised Amazon Appeal Letter?

Simply complete the online enquiry form with your details, we will then let you know if we can help or not. If we can help you we will then ask for a payment of before we deliver your Amazon appeal letter, usually within 24 hours of the initial enquiry. Further responses at no additional charge if Amazon require them.